Amazon Is Hiring For International Voice And Chat Process- Hyderabad

by Amazon Development Centre (India) Pvt. Ltd. in Hyderabad
Experience: 0-5 YRS
 
Posted on: Mar 13,2018





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Description

    We are hiring for international Voice and chat process, we invite freshers & experienced candidates both. Mininum qualification required is Intermediate. 
    Job Role : Customer Service Associate 


    Email ID- rgeo@amazon.com

    Venue: Amazon Development Centre India Pvt. Ltd, Building no 9, 10th floor, Raheja IT Park, Mindspace, 
    Madhapur, Hyderabad.

    Please carry resume, passport size photograph and one Original Govt ID proof for interviews. 

    Compensation details: 
    Chat process: 2LPA- 2.4LPA
    International Voice- 2.6 LPA - 3.3  LPA

    Additional benefits : Transportation facility, Sodexo, Performance linked Incentives, Night Shift allowance, Over time

    An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

     
    Knowledge & Skills Required
    Communication Skills:
    Excellent communication skills (written and verbal)
    Ability to communicate correctly and clearly with all customers
    Excellent documentation skills
    Good comprehension skills ability to clearly understand and state the issues customers present
    Ability to concentrate follow customers issues without distraction to resolution
    Good composition skills ability to compose a grammatically correct, concise, and accurate written response
    Work successfully in a team environment as well as independently

    Computer Knowledge/Skills:
    Ability to use a desktop computer system
    Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
    Excellent typing skills
    Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
    Demonstrates an ability to successfully navigate websites
    Demonstrates a proficient knowledge of email applications
    Demonstrates an ability to learn in various media 
    Ability to successfully adapt to changes in the work environment

    Customer Focus: 
    Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    Ability to empathize with and prioritize customer needs
    Demonstrates interpersonal skills with a diverse customer base
    Demonstrates conflict resolution, negotiation, and de-escalation skills
    Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    Ability to determine customer needs and provide appropriate solutions 
    Maintain regular and reliable attendance, including the daily schedule as assigned
    Flexible with the working schedule; may be expected to work weekends, holidays and events
    Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
    Problem Solving Skills:
    Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    Ability to approach problems logically and rationally
    Action oriented and self-disciplined
    Organized and detail-oriented
    Ability to quickly and effectively prioritize work time in various departments to meet business need
    Ability to maintain composure in highly escalated situations
    Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

    Qualifications required

    Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.

    Shifts: Rotational
    Benefits: Transportation, Performance linked Incentives, NSA, OT, Sodexo Coupons.

Role Amazon Is Hiring For International Voice And Chat Process- Hyderabad
Location Hyderabad
Experience 0-5 YRS
Industry Type Internet / Ecommerce
Functional Area Customer Service Executive
Qualification Any Graduation
Salary From - 2 Lakhs
To - 3 Lakhs

Candidate Information

    Please refer to the Job description above

Key Skills CUSTOMER CARE,CUSTOMER SUPPORT ,CUSTOMER CARE EXECUTIVE,CUSTOMER SUPPORT EXECUTIVE,INTERNATIONAL VOICE,TECHNICAL SUPPORT VOICE,NON VOICE,CHAT PROCESS,EMAIL

General Information

Job Posted Mar 13,2018
Post Expires on Jun 30, 2018
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