Walk-in For Customer Service Role Chat - Pune

by Amazon Development Centre (India) Pvt. Ltd. in Pune
Experience: 0-5 YRS
Posted on: Mar 13,2018

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    • Additional benefits : Sodexo, transport allowance (If applicable), Night Shift allowance, Over time
  • Job Type : Permanent Role.

    Walk-in :  12th March to 16th March (Monday to Friday) 
    Timings: 10:30AM to 3 PM 

    Venue: Amazon Development Centre India Pvt. Ltd, Trion IT Park, Survey No: 35, 7 Ahmednagar Road, Village Vadgoan Sheri, Taluka Haveli, PUNE, Maharashtra - 411014, India

    Job Location : Pune

    Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

    Compensation details: 

    Customer Service Associate: INR 1, 58,000 to INR 2, 24,000 
    Job Description : 

    An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

    Knowledge & Skills Required

    Communication Skills:

    • Excellent communication skills (written and verbal)
    • Ability to communicate correctly and clearly with all customers
    • Excellent documentation skills
    • Good comprehension skills ability to clearly understand and state the issues customers present
    • Ability to concentrate follow customers issues without distraction to resolution
    • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
    • Work successfully in a team environment as well as independently

    Computer Knowledge/Skills:

    • Ability to use a desktop computer system
    • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
    • Excellent typing skills
    • Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
    • Demonstrates an ability to successfully navigate websites
    • Demonstrates a proficient knowledge of email applications
    • Demonstrates an ability to learn in various media 
    • Ability to successfully adapt to changes in the work environment

    Customer Focus: 

    • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
    • Ability to empathize with and prioritize customer needs
    • Demonstrates interpersonal skills with a diverse customer base
    • Demonstrates conflict resolution, negotiation, and de-escalation skills
    • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
    • Ability to determine customer needs and provide appropriate solutions 
    • Maintain regular and reliable attendance, including the daily schedule as assigned
    • Flexible with the working schedule; may be expected to work weekends, holidays and events
    • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
    Problem Solving Skills:

    • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
    • Ability to approach problems logically and rationally
    • Action oriented and self-disciplined
    • Organized and detail-oriented
    • Ability to quickly and effectively prioritize work time in various departments to meet business need
    • Ability to maintain composure in highly escalated situations
    • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
    Qualifications required:

    • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply

Role Walk-in For Customer Service Role Chat - Pune
Location Pune
Experience 0-5 YRS
Industry Type ITES, BPO, KPO, LPO, Customer Service, Operations
Functional Area Not Mentioned
Qualification Any Graduate - Any Specialization
Salary From - 1 Lakhs
To - 3 Lakhs

Candidate Information

please find above the jd


General Information

Job Posted Mar 13,2018
Walkin From : Mar 14,2018 To : Mar 16,2018
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